1. Introduction

At Herba Mena, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products. By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this Privacy Policy, please discontinue using our website and services.

2. Information We Collect

We may collect the following types of information when you use our website, purchase our products, or interact with us:

1. Personal Information:

- Name, email address, phone number, and shipping/billing address.

- Payment details (processed securely through third-party payment gateways).

2. Non-Personal Information:

- Browser type, device information, IP address, and usage data.

- Pages visited, time spent on pages, and referring links.

3. Optional Information:

- Information you provide voluntarily through contact forms, surveys, customer support.

4. Social Media Interactions:

- If you contact or engage with Herba Mena through social media platforms (Instagram, Facebook, WhatsApp), we may collect your username, public profile info, and any messages or content you share.

3. How We Use the Information

Herba Mena uses the information we collect to provide a better experience for our customers and visitors. Specifically, we may use your information to:

1. Process and fulfill orders – including payment processing, shipping, and delivery updates.

2. Communicate with you – responding to inquiries, sending confirmations, or providing customer support.

3. Improve our products and website – by analyzing how users interact with our content and services.

4. Send promotional materials – only if you have opted in.

5. Ensure safety and compliance – detecting fraud, preventing misuse, and complying with applicable laws and regulations. Opt-Out Option: You may unsubscribe from marketing emails or messages at any time by clicking the 'unsubscribe' link or contacting us directly.

4. Data Sharing and Disclosure

Herba Mena respects your privacy and does not sell, rent, or trade your personal information. We may share limited information with trusted partners:

1. Service Providers: Companies that help us operate our business (payment gateways, shipping, IT services).

2. Legal Requirements: If required by law or authorities.

3. Business Transfers: In case of merger, acquisition, or sale of assets.

5. Cookies and Tracking Technologies Our website may use cookies and similar technologies to enhance your browsing experience.

1. What Are Cookies: Small text files that remember user preferences, login sessions, analytics data.

2. How We Use Cookies: Enable essential website functions, analyze traffic, remember preferences.

3. Third-Party Cookies and Advertising: Services like Google Analytics, Meta Pixel, or other platforms may collect info for performance and retargeting.

4. Your Choices: You can manage or disable cookies through browser settings; some features may be affected.

6. Data Security Herba Mena takes the security of your personal information seriously:

1. Protection Measures: Secure servers, encryption, and technical safeguards. Payment info is processed via trusted gateways.

2. Limitations: No method is 100% secure; we cannot guarantee absolute security.

3. Customer Responsibility: Maintain account confidentiality; responsible for activity under your account.

7. User Rights You have rights regarding your personal information:

1. Access: Request access to your personal data.

2. Correction: Update or correct inaccurate data.

3. Deletion: Request deletion, subject to legal obligations.

4. Objection: Object to certain processing (e.g., marketing).

5. How to Exercise Rights: Contact us at [contact@herbamena.com]; we respond promptly.

8. Data Retention

Herba Mena retains your data only as long as necessary:

1. Order Info: Kept for [e.g., 5 years] for accounting, legal, customer service.

2. Marketing: Kept until you unsubscribe or request deletion.

3. Inactive Accounts: Data may be anonymized or deleted after inactivity.

9. Third-Party Services Herba Mena may use third-party services to operate the website or process payments:

1. Payment Gateways: Processed securely through Amazon Payment Gateway; full payment info not stored.

2. Website Builder: Hosted and maintained using Framer, which may collect technical data.

3. Analytics/Marketing: Google Analytics, Meta Pixel, or other tools for traffic and content optimization.

4. Responsibility: Herba Mena is not responsible for third-party privacy practices; review their policies.

10. Contact Information

Questions, concerns, or requests regarding your personal information:

- Email: [contact@herbamena.com]

- Phone: [insert phone number]

- Address: [insert address]

We respond promptly and assist with your privacy rights.

11. Changes to This Policy

Herba Mena may update this Privacy Policy to reflect changes in practices, legal requirements, or website functionality.

1. Notification: Updates reflected on this page; 'Last Updated' shows revision date.

2. Continued Use: Using the website after changes constitutes acceptance of the updated policy.